Client care
Returns & Exchanges
Counted from the day your order is delivered. Choose the order in your account, then request a return or exchange.
How it works
- 01RequestFrom your account, or on WhatsApp or Instagram with your order number.
- 02Aramex pickupSend the return slip to the courier on WhatsApp, or print it and place it with the package.
- 03Exchange or refundOnce we receive and inspect it. Refunds take 5–10 business days.
What can be returned
Pieces that are unworn, unwashed and unscented, in their original condition. Original packaging is not needed.
Not eligible: made-to-order or custom pieces, and anything worn, washed, altered, stained or scented.
Costs in Saudi Arabia
First exchange: free.
Returns: we share the label. 17 SAR is deducted from your refund, even if your order shipped free.
Refunds: to your original payment method within 5–10 business days after inspection.
International orders
Return shipping is paid by you, unless the item is damaged or incorrect. Customs duties and taxes are not refundable.
Damaged or incorrect
Tell us within 24 hours of delivery with your order number, the item and photos. We'll make it right and cover the shipping.
Bought from a retailer
Please contact the store you bought from. Their policy applies.
