Shipping & Delivery

Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

  • Local orders take 3-5 business days to be delivered to you and we ship within 2 business days.
  • International orders take 5-10 business days to be delivered via Carrier DHL, FedEx, or Aramex and we ship within the same 5 business days.
  • Shipping time might vary depending on location, shipment method, and other factors.
Disclaimer: If customers do not provide a detailed address in the checkout page, we are entitled to switch carriers. This is duo to some carriers not accepting shipments with missing information.

Shipping cost: DOMESTIC KSA


Aramex

  • Orders over 750 SR will have free shipping (KSA Domestic).
  • Orders under 750 SR will be charged for shipping depending on your chosen delivery method and country.     

 

DHL Express

  • Orders over 900 SR will have free shipping (KSA Domestic).
  • Orders under 900 SR will be charged for shipping depending on your chosen delivery method and country. 

Shipping cost: United Arab Emirates (UAE), Kuwait, Qatar


Aramex

  • Orders over 1,500 SR will have free shipping.
  • Orders under 1,500 SR will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

DHL Express

  • Orders over 1,500 SR will have free shipping.
  • Orders under 1,500 SR will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
  • This offer only applies to orders being shipped to the UAE, Kuwait, Qatar.


Delivery Time:

Within Saudi Arabia, orders are delivered within 3 to 5 working days after:

  • Receiving the payment is made by Bank Deposit or Online Payment.

Bank transfer: After confirming that the bank transfer has been made - please note cross-bank transfer takes an additional 1-2 working days.

Online Payment: Your order will be immediately prepared.

 

International orders are delivered within 3 to 15 working days after:

  • Receiving the payment is made by Bank Deposit or Online Payment.

Bank transfer: After confirming that the bank transfer has been made - please note cross-bank transfer takes an additional 1 working day.

Online Payment: Your order will be immediately prepared.

NOTE: Order preparation might take extra time than the usual preparation time (3-6 additional days) during seasons and discounts.

Afterward, an employee from the assigned courier company (eg. DHL, Aramex) will then contact you on the provided mobile number to arrange for delivery. Please make sure that you answer incoming calls to your mobile phones so that the courier representative can get in touch with you and arrange a suitable delivery time. Kindly note that deliveries are not available during weekends; Friday & Saturday are off, as well as public holidays. 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order'. 

We Keep You Posted 

To track your order status, we will be sending you an email upon the order dispatch. This email will provide you with a tracking number that you can use online to track your order’s status with the courier company. You can also log into your account on Theuntitledproject.store to view your order status. 

Need help? Contact: info@theuntitledproject.store