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Frequently asked questions

The Untitled Project's Return Policy Is As Easy As It Gets

Your 100% satisfaction is important for us. We offer a 2-days Return & 4-days Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing: we have a 2-days Return & 4-days Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please send a message to our wWhatsapp support +966 562130024 and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. 

Absolutely! We love adding a personal touch to your style. Most of our pieces can be customized. Simply send an image to our WhatsApp team +966 562130024 with a note detailing what you'd like to customize, whether it's adjusting sizes or fits. Please note that while we can accommodate size and fit changes, we do not create new embroidery designs or produce designs from pictures. We exclusively sell our own designs.

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