Pre-orders
Some of our pieces are made to order or still in the making, and can be reserved as a pre-order.

• Payment: pre-orders are paid in full at checkout. The pre-order saving is applied to your total.
• Shipping: each pre-order piece ships by the date or estimate shown on its product page. If an order also includes in-stock pieces, they may arrive in a separate delivery.
• Cancel anytime before shipping: you can cancel a pre-order for a full refund at any time before it ships. Just message us on WhatsApp or write to hello@theuntitledproject.store with your order number.
• Refunds: to your original payment method within 5–10 business days.
• After delivery: our Returns & Exchanges policy applies, unless the piece is custom.
• Delays: if a ship date changes, we'll let you know straight away, and you can choose to wait or cancel for a full refund.