Help Center

Shipping destinations:

We ship both locally and worldwide.

Shipping times:
-Local orders take 3-5 business days to be delivered to you and we ship within 2 business days.
-International orders take 5-15 business days to be delivered via Carrier DHL, FedEx, or Aramex and we ship within the same 5 business days.
-Shipping time might vary depending on location, shipment method, and other factors.

DOMESTIC KSA
Shipping cost: aramex

-Orders over 750 SR will have free shipping (KSA Domestic).
-Orders under 750 SR will be charged for shipping depending on your chosen delivery method and country.                                            
The full price will be displayed at checkout.   

DOMESTIC KSA
Shipping cost: DHL Express

-Orders over 850 SR will have free shipping (KSA Domestic).
-Orders under 850 SR will be charged for shipping depending on your chosen delivery method and country. 

The full price will be displayed at checkout.   

United Arab Emirates (UAE)
Shipping cost: aramex

-Orders starting 0-850 SR shipping will cost 38 SR (UAE).
-Orders starting 850-1000 SR shipping will cost 28 SR (UAE).
-Orders over 1000+ SR will have free shipping (UAE).

The full price will be displayed at checkout. 

United Arab Emirates (UAE)

Shipping cost: DHL Express

-Orders starting 0-850 SR shipping will cost 45 SR (UAE).
-Orders starting 850-1200 SR shipping will cost 38 SR (UAE).
-Orders over 1200+ SR will have free shipping (UAE).

The full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Visa, Apple pay & STC Pay.
  
• We also accept offline payments via direct bank deposit.

Note that additional exchange fee may apply if your currency is other than Saudi riyal.

The Untitled Project's Return Policy Is As Easy As It Gets

Your 100% satisfaction is important for us. We offer a 2-days Return & 4-days Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 2-days Return & 4-days Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@theuntitledproject.store with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

Contact: support@theuntitledproject.store

If you need to update your order or shipping information, please email support@theuntitledproject.store with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.

Please Click Here to visit our Care Guide page for instructions. 

We are unable to accommodate custom orders here at our workshop. We only take adjustment requests for (shortening, tightening..etc).

The discounts offered online are the only available for that time. We do occasionally offer special promotions, please sign-up for our newsletter to stay updated on any sale events.