Frequently Asked Questions
How do I request a return or exchange?
To start, please contact us within 2 days for returns and 4 days for exchanges. Include your order number, item name, reason for return, and clear photos of the item. Reach out through our Contact page.
Do I need to pay for the return shipping?
- First exchange:
The return label cost is shared, we cover 50%, and 17 SR is deducted from your refund in case it was shipped within KSA. - 17 SR fee still applies.
More details in our Refund Policy.
Can I exchange more than once?
Yes, but only the first return exchange is complimentary. Any additional exchanges are handled as returns, with standard shipping fees applied.
How long does delivery take within Saudi Arabia?
- Standard Delivery: 2–4 business days to major cities
- Express: Same-day or next-day for Riyadh & Jeddah
- Remote Areas: Add 1–2 business days
Do you ship internationally?
Yes.
- GCC Countries: 3–7 business days
- International: 5–10 business days, depending on customs.
Please note: customs duties, taxes, or import fees are the customer’s responsibility.
See full Shipping Policy.
Can I pick up my order in-store?
Yes. We currently offer pickup only from Autumn Lane Concept Store in Jeddah, Saudi Arabia.
- If your item is already available in-store, you will see the “Pick Up In Store” option at checkout.
- If the item is not in-store, you may request to have your order shipped to Autumn Lane for pickup.
This option is especially helpful for customers without a permanent delivery address, such as tourists.
Please use the address below in under shipping details at checkout:
Autumn Lane Concept Store
Prince Saud Al Faisal Street
Ar Rawdah District
Jeddah 23433, Saudi Arabia
📞 +966 56 114 4776
⚠️ Important: For the billing details, you must enter your own home address and personal contact number.
Your order will be transferred to Autumn Lane through our local delivery service, with a standard fee applied for this arrangement. Once it has arrived, we will notify you so it can be collected at your convenience.
How do I track my order?
Once your order has shipped, you will receive a tracking link by email. You may also log in to your account at any time to view and Track Your Order.
What should I do if I haven’t been contacted for delivery?
Our deliveries are carefully coordinated, but if you have not been contacted by our courier, please reach out to us directly via WhatsApp: +966 546333093 with your order number. Our team will liaise with the courier to ensure your order is delivered without delay.
How do I know my size?
Our abayas are designed to offer a relaxed, elegant fit, sizing is primarily based on length rather than width.
- T-shirt guide: Choose the abaya size that matches your usual t-shirt size (S, M, L).
Length reference:
- X-Small → 50 inches
- Small → 52 inches
- Medium → 54 inches
- Large → 56 inches
- X-Large → 58 inches
- XX-Large → 60 inches
If you’re unsure, we recommend focusing on the length that suits your height. For further assistance, our team is always available via WhatsApp:+966 546333093 to guide you personally.
How should I care for my garments?
We recommend professional dry cleaning for all pieces to maintain their quality. For more details by fabric, please visit our Care Instructions page.
How do I request a return or exchange?
To start, please contact us within 2 days for returns and 4 days for exchanges. Include your order number, item name, reason for return, and clear photos of the item. Reach out through our Contact page.
Do I need to pay for the return shipping?
- First exchange:
The return label cost is shared, we cover 50%, and 17 SR is deducted from your refund in case it was shipped within KSA. - 17 SR fee still applies.
More details in our Refund Policy.
Can I exchange more than once?
Yes, but only the first return exchange is complimentary. Any additional exchanges are handled as returns, with standard shipping fees applied.
How long does delivery take within Saudi Arabia?
- Standard Delivery: 2–4 business days to major cities
- Express: Same-day or next-day for Riyadh & Jeddah
- Remote Areas: Add 1–2 business days
Do you ship internationally?
Yes.
- GCC Countries: 3–7 business days
- International: 5–10 business days, depending on customs.
Please note: customs duties, taxes, or import fees are the customer’s responsibility.
See full Shipping Policy.
Can I pick up my order in-store?
Yes. We currently offer pickup only from Autumn Lane Concept Store in Jeddah, Saudi Arabia.
- If your item is already available in-store, you will see the “Pick Up In Store” option at checkout.
- If the item is not in-store, you may request to have your order shipped to Autumn Lane for pickup.
This option is especially helpful for customers without a permanent delivery address, such as tourists.
Please use the address below in under shipping details at checkout:
Autumn Lane Concept Store
Prince Saud Al Faisal Street
Ar Rawdah District
Jeddah 23433, Saudi Arabia
📞 +966 56 114 4776
⚠️ Important: For the billing details, you must enter your own home address and personal contact number.
Your order will be transferred to Autumn Lane through our local delivery service, with a standard fee applied for this arrangement. Once it has arrived, we will notify you so it can be collected at your convenience.
How do I track my order?
Once your order has shipped, you will receive a tracking link by email. You may also log in to your account at any time to view and Track Your Order.
What should I do if I haven’t been contacted for delivery?
Our deliveries are carefully coordinated, but if you have not been contacted by our courier, please reach out to us directly via WhatsApp: +966 546333093 with your order number. Our team will liaise with the courier to ensure your order is delivered without delay.
How do I know my size?
Our abayas are designed to offer a relaxed, elegant fit, sizing is primarily based on length rather than width.
- T-shirt guide: Choose the abaya size that matches your usual t-shirt size (S, M, L).
Length reference:
- X-Small → 50 inches
- Small → 52 inches
- Medium → 54 inches
- Large → 56 inches
- X-Large → 58 inches
- XX-Large → 60 inches
If you’re unsure, we recommend focusing on the length that suits your height. For further assistance, our team is always available via WhatsApp:+966 546333093 to guide you personally.
How should I care for my garments?
We recommend professional dry cleaning for all pieces to maintain their quality. For more details by fabric, please visit our Care Instructions page.